The worst consumer behaviour I have encountered was a few months ago at The Manhattan Fish Market. It is a well-known seafood restaurant.
I visited The Manhattan Fish Market with my friend a few months ago. Basically we were their first customers. After being seated, my friend and I placed our orders immediately as we have already decided what to eat. For us, we actually do visit The Manhattan Fish Market quite often as we enjoy the dishes they serve. The waitress was friendly. A few moments later, more and more customers came. My friend’s order came after 10 minutes. I wanted to ask the waiter about my meal but we were left unattended as there were many customers. After 40 minutes, I decided to leave as I felt that my request was ignored by the service crew.
In my opinion, attitude is the most important criteria especially in the hospitality industry. The waiter should have informed us when one of the orders was not available for that day. Instead, he took my order knowing that it was unavailable. Besides, we even waited around 40 minutes for my meal to arrive when other customers who arrived later than us had already finished their meal and left. We did remind the waiter that my order had not arrived. After few reminders, I couldn’t bear with it anymore and asked for the bill. Fortunately, they didn’t charge us for my meal that didn’t arrive. However, the cashier was unaware of the order I placed was not delivered to me. Hungry and angry, we left the place.
Jayvyn's 